My Number Pad Is Cracked Or Coming Off

We offer a Limited Lifetime Warranty on all of our products. This includes free shipping for the first year after purchase. Here are your options:

1.You can file a warranty claim and we will cover the cost of the part. You will just have to pay to ship. The part we can send is the part you already have on your lock. This would be the part we call the "keypad membrane" that is basically a really heavy-duty sticker covering. All warranty claims can be filed here: https://www.rvlock.com/pages/support 2. You can purchase a replacement membrane on our website by clicking on the link below. Just scroll down until you see the "keypad membrane" for your specific lock. https://www.rvlock.com/collections/accessories

2. You can purchase a replacement membrane on our website by clicking on the link below. Just scroll down until you see the "keypad membrane" for your specific lock. https://www.rvlock.com/collections/accessories

3. You can purchase the upgraded silicone keypad called our "Duro Keypad". All of our new locks are going out with Duro Keypads already installed. The Duro keypad is a silicone based keypad with integrated keys. It replaces the membrane and silicone pad on your keypad. It is more of an invasive install compared to our previous membrane design (meaning you have to take the lock off of the door to install it), but it does come with instructions and we have a video to guide you through installation! You can purchase the Duro Keypad for your specific lock by clicking on the link below! Right now these are featured at the top of our Accessory section! (This option is not a new lock, just the keypad part!) https://www.rvlock.com/collections/accessories Here is the link to see the video for the Duro Installation: https://www.rvlock.com/pages/installation Just scroll down to the "Accessories and Upgrades Install Videos" section!