General
FAQ
US RVLock Limited Lifetime Warranty
Select RVLock products have a lifetime* warranty. Applicable warranties are stated on RVLock product pages and packaging. We stand behind the craftsma...
Does RVLock Offer A Military Discount?
As a special thank you for your service, we offer a 10% discount. Please contact us to place an order using our military discount. *Cannot be comb...
How Do I Charge the Batteries On My Atlas Lock?
To charge the Lithium Batteries on your Atlas handle, insert your USB-C charging cable into the charging port. The red indicator light located next t...
There Is An Unpainted Area Around My Lock
Locks come in many shapes and sizes in the industry. Occasionally manufacturers will paint around locks but not under them. This can leave an unpain...
Replacing Key Cylinders In My Lock
We do not recommend replacing damaged key cylinders within your lock. The reason for this is it can cause damage within the lock itself which cannot ...
Deadbolt is Stuck Extended in My Door and I Can't Remove My Lock
If you get locked out of your rig and using your key does not work to retract your deadbolt please follow these steps. Try using white lithium greas...
Will The Compact Lock Fit On My Door With A Full Length Window?
Our Compact Lock was designed for doors that have limited handle space between the window and the lock. There are two ways to measure if our Compact ...
How Do I Engage The Silent Feature?
Engaging the silent feature is a very simple process! Hold down the #1 button for 2-5 seconds. The lock may give you one quick chime. Test the lock. I...
Programming and Syncing 10-Button Keypad to the V3 Handle
Programming: Press the "0" button and the "LOCK" button on the keypad. Put in the old code (or default code 1,2,3,4) and then press "lock". Put in the...
How Do I Engage The QuickLock Feature?
The QuickLock feature is intended to provide a fast way to secure the rig! Simply hold down the lock symbol for 2-3 seconds, and the deadbolt will ext...
RVLock Front Paddle Replacement Installation
Remove the lock from the door. Remove the top and bottom paddle screws Pull the front paddle straight out. While holding in the spring loaded pin, pu...
Will My New RVLocks Be Keyed Alike?
Any RVLock products that are purchased in the same order through our website will automatically come keyed alike. Click here for more information on ...
My Number Pad Is Cracked Or Coming Off
We offer a Limited Lifetime Warranty on all of our products. This includes free shipping for the first year after purchase. Here are your options: 1...
Return Policy
RVLock & CO is very committed to customer satisfaction. Your purchase can be returned to us anytime within 30 days of the original purchase or delive...
Where Is My Key Code?
The key code is the 3 digit number etched into the side of your RVLock key. If you don’t have your key, you can find that key code within the lock. Re...
Why Does My Lock Have Two Cylinders?
The keypad and remote fob only operate the deadbolt cylinder. This cylinder is a tight key fit that can only be operated by your key. We are required ...
How Many Keys Come With My RVLock?
Each lock will come with the following number of keys Entry and Baggage Locks All Keyless Entry: 2 Keys Mechanical Entry: 2 Keys Keyless Baggage: 1 ...
How Do I Order A New Set Of Keys?
In order to purchase more keys for your RVLock, you will need to know your key code . The last digit of your key code will determine which series of ...
How Do I Know If My Batteries Are Low?
When the batteries on your RVLock are low you will hear an alert. It will give several fast beeps when you put your code in to lock or unlock the door...
Do I Have To Leave The Switch In the "ON" Position?
The Fob Learn switch only controls the remote fobs. It needs to be in the "ON" position anytime that you would like to use the fob. If this gets switc...
RVLock Keyless Entry Battery Size
All of the RVLock's require 4 AA batteries except for our RVLock Trek and Atlas. We recommend that you use Duracell or Energizer as we have found thes...
How Do I Order The Durō Keypad Membrane?
The Durō keypad membrane can be purchased at RVLock.com. Make sure you select the correct model of handle that you have as well as the correct orienta...
How Often Do The Batteries Need To Be Replaced?
Depending on use, batteries will need to be replaced every 6 to 12 months. We also recommend that you remove the batteries during the off season to pr...
Can I Key New RVLocks To My Existing RVLocks?
Do you have an existing RVLock Handle? Does your key code end with the number 5? Does your key code start with an X? If so, yes! Go to RVLock.com Fi...
What Is The Difference Between The V4, Compact, and Trek?
While the RVLock V4, Compact, and Trek do fit the same cut out size, they do have some differences. Full Metal Commercial Grade Synthetic Compound Num...
I Already Purchased A Lock And It Doesn't Fit
Standard Return Policy RVLock is very committed to customer satisfaction. Your purchase can be returned to us anytime within 30 days of the original p...
What Is The Fob Battery Size?
Legacy: 27 A 12 Volt battery (Available at most camera/battery stores) New Module: CR2032 (Duracell) ECR2032 (Energizer) Lithium 20mm x 3.2mm 3.0
How Do I Change Batteries In My RVLock Remote Fob?
We offer three different types of RVLock fobs , and each one requires a slightly different process to change the battery. These fobs include: RVLock ...
Why is my Keypad sticky?
If you ever notice your keypad numbers becoming sticky, or see a white film covering the numbers, there is a super easy fix! What causes that sticky ...